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ArticlesMarch 28, 2019

Why VSCs and PPM Work for the Modern Car Buyer

Despite rampant misinformation surrounding F&I products, a survey of U.S. car buyers and lessees proves the need for service contracts and prepaid maintenance is there. You just have to offer them.

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Articlesby Tom HudsonMarch 28, 2019

Disclaiming Warranties? Do It Right!

A Pennsylvania case proves the dealer’s choice of words can make or break a consumer’s claim resulting from the mechanical failure of a vehicle sold ‘as is.’

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ArticlesMarch 6, 2019

Opinion: Let’s Put an End to the Industry Death March

Those of us who actually work in dealerships can and should get serious about countering the rhetoric spouted on college campuses and elsewhere that says there’s no future in the car business.

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ArticlesFebruary 25, 2019

You Have 8 Seconds to Impress Me

Dwindling consumer attention spans have compelled many retailers to make their marketing messages faster and louder. Smart dealers use their first eight seconds to make a lasting impression.

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ArticlesFebruary 20, 2019

Stop Onboarding Technology Into the Obsolete

Systems expert makes the case for adopting electronic menu, rating, and contracting capabilities to make life easier for front-end staff, eliminate pointless inefficiencies, and reduce unforced errors.

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ArticlesFebruary 13, 2019

Break Down the Old Dealership Mentality

F&I pro urges dealers to let your competitors beat up, wear down, and abandon customers while you deliver a buying experience that drives loyalty with a focus on communication, accountability, and teamwork.

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ArticlesFebruary 4, 2019

Deregulation and the Dealer

Get up to speed with a five-minute review of the Trump administration’s efforts to make life easier for auto dealers and other business owners.

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ArticlesJanuary 18, 2019

The Antidote to a Down Market May Surprise You

Dealers who invest in AI- and ML-powered digital marketing solutions today will reap the rewards of active-shopper targeting and engagement when the market constricts.

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Articlesby Tom HudsonJanuary 14, 2019

Just How Good Are Those Predictions Anyway?

Hudson scores four sets of predictions made by carlaw practitioners at the end of 2017 — including his own.

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ArticlesJanuary 12, 2019

3 Reasons to Believe in Leasing in 2019

Attractive price points, sustained value of off-lease units, and rising interest rates point toward leasing remaining a viable financing option for dealers and customers this year.

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