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ArticlesJune 12, 2019

3 Steps to Scrub Your Customer Data and Sell More Cars

Unleash the power of your CRM by building your sales and marketing initiatives around clean customer data. Data quality expert walks you through the assessment, prevention, and remediation phases.

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Articlesby JimJune 5, 2019

California’s New Training Requirement (and Why the Rest of Us Should Care)

An expansion of anti-harassment training requirements that apply to auto dealers and other business owners in the Golden State will inevitably lead to new standards nationwide.

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Newsby StaffJune 4, 2019

Report: Car Buyers Prefer Full-Motion Walkarounds

Flick Fusion reports consumer views of full-motion walkaround videos grew at a 20% clip in Q1, outpacing stitched-photo videos and accounting for 18% of all inventory video views.

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ArticlesMay 31, 2019

5 Ways to Blow Up a Service Customer

Are you pulling in too much fixed ops revenue? Dealer consultant shares five proven methods for insulting customers, improperly documenting and addressing their concerns, and discouraging repeat visits.

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Articlesby Tom HudsonMay 31, 2019

The Topic That Won’t Go Away: Loan Fees

A North Dakota car buyer prevailed in a recent case involving loan (or ‘acquisition’) fees that reached the state supreme court, where the dealer was found to have failed to properly disclose the charge.

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Newsby StaffMay 13, 2019

100 Dealers and GMs to Attend Industry Summit for Free

Organizers of November’s Industry Summit will offer free show passes to the first 100 dealers and dealership GMs who sign up online when registration opens this summer.

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Newsby StaffMay 7, 2019

DealerSocket to Launch Certification Program at User Summit

Customers who attend the company’s upcoming user summit can begin the process to become DealerSocket Certified Experts.

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Newsby StaffMay 2, 2019

Save the Date: Industry Summit Heads to New Orleans

This year’s Industry Summit will be held Nov. 4–6 at the New Orleans Marriott, offering the nation’s premier advanced F&I training curriculum, new and returning tracks and events, and free admission for the first 100 dealers and general managers who sign up when registration opens this summer.

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Articlesby Tariq KamalMarch 20, 2019

Q&A: Academia Is the Bridge to the Millennial Workforce

Phil Hellstrom believes work/study programs can help dealers keep their best people on staff while raising the automotive industry’s profile in a near-zero-unemployment job market.

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ArticlesMarch 6, 2019

Opinion: Let’s Put an End to the Industry Death March

Those of us who actually work in dealerships can and should get serious about countering the rhetoric spouted on college campuses and elsewhere that says there’s no future in the car business.

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